Withdrawal and returns

A short email is all you need

Want to withdraw from your order? Email support@drinkguya.com within 14 days of receiving your goods. Tell us that you wish to withdraw and include your order number.

For example:

“I hereby withdraw from my order no. [order number]. Please send me the return instructions.”

You do not need to fill out a form or give a reason. To meet the withdrawal deadline, it is enough to send your clear statement of withdrawal before the deadline expires.

The seller and your contact for withdrawal is:

GFY BABILON LLP
44322 Yale Rd, Unit 3B #182
Chilliwack, BC V2R 4H1, Canada
Email: support@drinkguya.com

How your return works

We will reply by email with the appropriate return address and instructions. Please do not send your parcel to the business address above.

Products must be returned unopened and with their original seals intact. Please pack them securely for transport.

Send the goods back no later than 14 days after your statement of withdrawal. You do not need our prior approval to withdraw.

Handling fee

We charge a one-time handling fee of €4.97 per return, not per product, for processing your return at our warehouse. This flat fee covers warehouse handling and is not return postage.