Shipping
We do not deliver to parcel lockers (Packstationen). If an order is nevertheless addressed to a parcel locker, the resulting shipping and return costs cannot be refunded.
Germany: €4.97 shipping; free from an order value of €69.00.
Austria: €14.97 shipping below an order value of €69.00; €6.90 shipping from €69.00; free from €97.00.
EU (except Germany, Austria and Spain): €14.97 shipping; free from an order value of €97.00.
Spain: €25.97 shipping; free from an order value of €126.00.
Switzerland: €25.97 shipping below an order value of €79.00; €9.90 shipping from €79.00; free from €146.00.
Thresholds use the cart value after all discounts, excluding shipping. No minimum number of packs is required. Shipping is recalculated at checkout when cart contents or discount codes change. All amounts shown here are in euros. If you pay in another currency, checkout displays the converted amounts.
Delivery times
Unless a different period is stated in the relevant offer, goods are delivered within Germany in 2–4 days and to other countries within 5–10 days after the contract is concluded (for agreed advance payment, after your payment instruction). Please note that deliveries are not made on Sundays or public holidays.
If you order items with different delivery times, we will ship them together unless we have agreed otherwise with you. In that case, the delivery time is determined by the item with the longest delivery time in the order.
Payment terms
The following payment methods are available:
- Credit card
- PayPal
- PayPal Express
- Google Pay
- Apple Pay
- Bitcoin
- Bank transfer
If you have questions, you can find our contact details in the legal notice.
Our euro payment account with Wise has a Belgian IBAN starting with “BE”. You can pay your invoice in euros by SEPA bank transfer. We dispatch orders for Europe from our warehouse in Germany.
Subscriptions
When you take out a subscription, you receive a 10% discount on every delivery. The minimum subscription term is 2 deliveries (2 cycles). The subscription discount is granted on the condition that you complete the minimum term. If you cancel before the 2nd delivery is shipped, the discount granted on the 1st delivery will be charged back. Once the minimum term has been completed, you can cancel your subscription at any time.